Frequently Asked Questions

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How much does it cost to book the Eddie Bauer Cabana?

The Eddie Bauer Cabana is $50 more per night than the standard Cabana rental. All of Cabana pricing is dynamic, so please reference the booking page for exact prices for the dates you’re traveling.

Where can I rent Eddie Bauer Cabana?

You can rent the Eddie Bauer Cabana from our Seattle location on our website by clicking Book.

What’s included in the Eddie Bauer x Cabana rental?

The Eddie Bauer Cabana is decked out with Eddie Bauer bedding, amenities, and games, including cozy blankets, a Stanley French Press, adventure mugs, and portable cornhole and ring toss.

What is Cabana's Cancellation Policy?

Cancellations made 21 days or more in advance of the start date of the rental period will receive a 100% refund. Cancellations made within 21 to 7 days of the start date will receive a 50% refund and a 50% credit towards a future reservation. Cancellations made within 7 days to the rental period will receive a 100% credit towards a future rental.

Are tire chains provided during winter months?

All winter rentals come with tire chains, an ice scraper and a squeegee. These additions will be located in the back of the Cabana.

Is insurance provided?

Cabana's insurance policy denotes guest insurance as the primary source of coverage. Proof of insurance is needed to complete your profile. To purchase insurance through Cabana, please contact support.

Here are the available insurance options:

Basic $30/ day -  minimum liability, 100K property damage protection

Essential $42/ day - minimum liability, 150K property damage protection

Peace of Mind $52/ day - full coverage, $1M property damage protection

Please reach out to support if you need to purchase insurance.

Can I purchase a Cabana Gift Card?

Purchase a gift card here to give the gift of exploration.

How much is the security deposit?

A refundable security deposit of $500 is payable by you to Cabana at the time of booking and may be refunded, in part or in full, after the vehicle is returned and inspected by Cabana employees. See the rental agreement for more details.

How much does it cost to pick up earlier/ drop off later?

You can add early pick up (any time between 7am and 3pm) or late drop off (any time between 11am and 7pm) to your booking for $100 each, our support team can help add if these items were not included in your booking.

How do I empty the gray water tank?

Detailed instructions for emptying the gray water will be available in your van and in the Cabana app.

To empty gray water, find a gray water disposal area (located at most RV sites, truck stops, and many campgrounds). If you've added Cabana Concierge to your booking, your itinerary will include these stops. Attach the gray water hose (provided) underneath the left side of the vehicle, and place the other end in the disposal drain. Then, pull the lever next to the van's water drain.

There is no emptying fee associated if the van is returned with full grey/ black water tanks.

What is included in the kitchen?

All vans are equipped with kitchen, which includes the following: a two-burner stove, an outdoor sink, one pot, one pan, one spatula, one cooking spoon, 2 Porter cutlery sets, and 2 Porter bowls with lids.

How many people fit in a Cabana?

The Cabana seats and sleeps two. It has two seats with seat belts (the driver's seat and one passenger), and a queen size bed. When parked, four people can fit in the van comfortably but cozy. Only two people are permitted when driving the vehicle.

Can I retroactively apply an offer after booking?

Offers cannot be applied after a reservation has been completed.

Can I combine offers?

Multiple offers may not be combined together for the same reservation unless pricing is automatically applied to booking calendar prior to booking.

What time is check-in and check-out?

Cabana operates with standard hotel check-in and check-out times: 3pm check-in and 11am check-out.

Want to get an early start or catch one last sunset? Add early pick-up (6am) or late drop-off (8pm) during check out.  Early pick up is available Monday-Friday based on availability, and late drop-off is available Sunday - Thursday based on availability.

Can I take a one way trip?

At this time, we are not offering one way trips. Please check back, as we will reconsider at a further date.

Can I take my dog with me?

Yes! There is a $100 pet fee to cover the additional cleaning required after four-legged passengers travel. To further simplify your packing list and make travel even more comfortable for your furry friend, add the Dog Kit to your booking at checkout.

Where do I stay overnight?

For assistance planning and booking campsites, add Cabana Concierge at checkout. Our trip planners will put together an itinerary curated for you.

With Cabana, you can stay in tent or RV campsites that fit a 20’ vehicle. In certain areas like national forests, Bureau of Land Management land, and even some city streets, you are able to pull off the road and spend the night where you would like. With necessities like the shower and toilet included, traditional campground amenities are not needed. View our recommended resources for finding campsites of all kinds here.

What’s included in a Cabana?

For a complete list of what your Cabana comes with and the items you can add, click here.

Here are some of our guests’ favorite inclusions:

  • A shower (with hot water!)
  • A toilet -- No more roadside rest stops needed
  • A queen sized bed -- or extra comfort, anywhere
  • Linens, towels, and toiletries -- Pack light knowing the basics are ready and waiting.
  • Coffee and a kettle -- We’re based in Seattle, so we take our coffee seriously.


And here are the most popular add-ons:

  • Kitchen -- Cooking is much nicer with a view! Add a slide-out two burner stove to your trip
  • Camp chairs -- For those moments enjoying a morning coffee in the sun or the starry night sky fireside.
  • Dog Kit -- Make travel more convenient and comfortable for you and your pup! The kit includes a padded dog mat, pop-up travel dog bowls, compostable poop bags, and a tennis ball for fun on the road.
Where can I go with a dog?

The majority of campgrounds allow dogs, even in parks where trails may not. For assistance planning a pet-friendly route, add Cabana Concierge to your booking.

Are pets allowed?

Yes! There is a $100 pet fee to cover the additional cleaning required after four-legged passengers travel. To further simplify your packing list and make travel even more comfortable for your furry friend, add the Dog Kit to your booking at checkout.

What cities is Cabana in?

Cabana is currently in Seattle and Los Angeles.

What is Cabana?

Cabana offers a new experience for travelers: luxury comfort and the freedom of mobility. The company has designed and built a fleet of upscale custom-made mobile hotel rooms to give travelers the freedom to travel and sleep where they want and when they want. Cabana’s tech-enabled lodging combined with personalized trip planning provides flexible, convenient travel so that guests can focus on the journey, the people, and the moments that bring them closer to their happy place—and hopefully, serendipity.

How is Cabana different from other campervan rentals?

Cabana's fleet of mobile hotels has a consistent design, unlike a marketplace, so you know exactly what you're getting. Cabana Concierge, our trip planning service, provides personalized itineraries complete with campsite bookings, route planning, and activity recommendations. Our add-ons and special occasion packages make customizing your luxury stay even easier. And we don't charge for unlimited miles! 

How is Cabana different from an RV?

Cabana has the best of the RV amenities in a smaller, easier to drive vehicle. Cabana comes with a queen sized bed, a shower, a toilet, and more for your comfort. Plus, the Cabana has a backup camera and fits in a regular parking spot for your ease. Cabanas get 19 miles per gallon on the highway and do not need to be plugged into shore power to charge.

What do I do if I am in a collision or the van is damaged?

The first thing you should do is call 911 to report the accident and follow all local laws for wherever the accident has taken place. Then remove the accident reporting form from black bifold case in the glove compartment and complete the form. Leave the completed form in the glove compartment. After all medical and legal needs have been met, call the Cabana team at (206) 222-2621 if you need help with anything and to report the accident.

What do I do if I run into an issue? What do I do in an emergency?

Please don't hesitate to reach out to our customer support team with any questions during your stay. Call or text us at (206) 222-2621 or email us at customer.service@cabana.life. If you are in an emergency, please call 911.

What is Cabana's customer support contact information? What are the customer support hours?

Cabana's customer support team is available 6:30 am - 10:00 pm, 7 days a week. Feel free to call or text us at (206) 222-2621 or email us at customer.service@cabana.life

Where can I safely and legally park overnight?

You can stay overnight in any campsite or RV site that fits a 20' vehicle, and you can pull off the road and stay for free in areas such as national forests. The Cabana is a self-contained vehicle, which means you do not need campground amenities like toilets and showers.

For assistance planning your overnight locations, add Cabana Concierge to your booking.

What is provided for privacy and security in the van? Is there a safe for valuables?

The security of guests is a top priority for the Cabana team. Small details like shades that snap closed over every window and an out-of-sight safe for personal belongings, paired with industry-standard car safety measures are part of every Cabana van.

Does Cabana track my location and keep my location private?

Yes, Cabana is location aware of our vehicles to precisely locate Cabanas for booking and security purposes. We are GDPR compliant and take data privacy policy seriously.

Where can I find vehicle documentation?

There is a copy of the vehicle registration and insurance in a black bifold case in the glove compartment. Your rental agreement is available in the app and on the website.

Can I drive a Cabana with an international driver’s license?

Yes! As long as you are 25 or older and pass the motor vehicle report check, you can drive with an international license.

Who can drive a Cabana?

Anyone who is at least 25 years old, has a valid driver's license (international driver's licenses too!), and passes the motor vehicle report check required by insurance can drive a Cabana.

How do I add another driver?

Your second driver should download the Cabana app and create their own account, entering their driver information. Then, the original driver can reach out to customer support and provide the email address of the second driver.

How do I connect my profile to my booking?

If you create your account with the same email that you used to book your Cabana, your booking information will automatically populate in your profile. If you used a separate email address, reach out to customer support to connect your booking.

Why do I need the Cabana app?

The Cabana app is where you will upload your information to be approved as a driver. It is also used to start and end your trip and to unlock your Cabana.

What should I expect after booking my trip?

After completing your booking with Cabana, you will be required to download our mobile app (iOS/Android: Cabana Vans) for a contact-less check-in. Once the app is downloaded, please complete the registration process which includes uploading your driver's license, a selfie for verification, and a copy of your vehicle insurance/credit card. Depending on the state of your driver's license, you may be requested to provide authorization for the Motor Vehicle Report.

How do I book a Cabana?

Visit https://booking.cabana.life/ to book your Cabana. To drive, you will need to be at least 25 years old, have a valid driver's license, and pass a motor vehicle report check required by insurance.

How much does Cabana cost?

The cost of a Cabana varies by season and day, and daily rates are visible on the booking page. The listed cost includes unlimited mileage, the cleaning fee, and booking fees that you'll find added on other sites. We offer various add-ons at an additional cost to tailor the Cabana to your trip, such as a slideout kitchen or a pet fee. These add-ons are available in the booking process. For information about the insurance included, visit the safety and support section of the FAQ.

What does Cabana Concierge do?

Add Concierge to your Cabana booking for free, fill out the travel quiz, and our trip planners will curate an itinerary for you based on your trip style and goals. Whale watching or wine tasting? Walks along the beach or mountain top treks? We’ll plan your route, recommend activities, and even book your campsites, so all you have to do is drive.

What can I cook with the kitchen?

Each Cabana is equipped with a kitchen, which contains a two burner stove, prep counter, and sink. Additionally, a pot, pan, and spatula are included as well. For recipe recommendations, visit our blog The Roam.

How do I hook up propane to the kitchen?

Visual instructions for connecting the propane will be available in your van and in the Cabana app.

How do I connect water to the kitchen sink?

Visual instructions for connecting the sink will be available in your van and in the Cabana app.

What kind of mugs are provided?

We have partnered with MiiR, a local Seattle company certified as climate neutral, to bring you thoughtfully designed cups for your stay while also furthering our commitment to providing sustainably sourced products throughout the room. These mugs are also available for purchase for $24.95.

What shower amenities are in the van?

We use Beekman 1802 all natural shampoo, conditioner, and body wash. These amenities are lightly scented.

What kind of toilet paper is in the van?

We use a bamboo toilet paper that is more sustainable than other TPs, and sourced from local Seattle startup, Cloud Paper.

Can I make tea in the van?

Yes! With the low-wattage electric kettle, heat up water for tea, oatmeal, etc. without stepping outside.

What kind of coffee and coffee maker are in the van?

Each rental comes with 4 Caffe Vita Steeped Single-Serve Coffee Bags. Every Steeped Coffee Bag is nitro-sealed for freshness within packaging that's made using compostable and renewable materials, making every cup guilt-free and eco-friendly.

Each Cabana is equipped with a low-wattage electric kettle that is stored under the sink. Plug it in, heat it up, and enjoy hot drinks on the road.

How do I connect audio from my phone?

Your van will have either a USB or AUX connection just above the cup holders and below the stereo in the center console. If it's a USB connection, plug any USB cable in to connect your phone. If it's an AUX connection, we provide an AUX - to phone converter. If your van has bluetooth, you can connect to the vehicle in park and then play music wirelessly.

How do I use the TV?

The Cabana's TV is a smart TV. The remote can be found in the basket on the wall next to the headboard of the bed. You can sign in and out of your own streaming accounts, and the TV is connected through a wireless signal to the WiFi hotspot. You will need cellular service to stream.

How do I use the table?

The table is stored securely behind the driver's seat when not in use. Slide the table out from behind the seat and place the circular opening over the circular pole behind the passenger seat. Adjust accoding to your preference.

How do I rotate the passenger seat?

To rotate the passenger seat to face the Cabana cabin, make sure the seat back is straight up and the seat is fairly far forward. Pull the red latch that is below the front of the seat, and turn the seat counter clockwise (toward the driver's seat).

To return the seat to its original placement, turn the seat in the opposite direction (clockwise). Make sure it clicks into place before driving.

How do I operate the third seat?

There is a handle below the sink on the left side of the counter. Pull this handle to slide out the seat, then lift up the seat back. Tip: If you are packed on an incline, it may take a little strength to pull.

How long does the battery last in the Cabana? How do I recharge the battery?

The Cabana's battery can charge in 3 ways: through solar panels, by driving the vehicle, and by plugging into a shore power source.  Without sunlight or driving, the battery will last up to 18 hours. If you are driving daily, you should not need an external power source during your stay.

Does the van have AC or a fan?

The Cabana has a ceiling fan above the bed which can push out warmer air to help keep the cabin cool but does not have a separate AC unit in the cabin.

Does the van have a heater?

Yes! Every Cabana has a cabin heater for maximum comfort on cold nights. Detailed instructions for how to use your van's heater are found in the van and within the Cabana app.

How do I use the hot water?

Detailed instructions for how to use your van's specific heater are found in the van and within the Cabana app. Once the hot water is on, allow 4-5 minutes for the water to heat before use.

Where is the fuel tank?

Your Cabana’s fuel door is conveniently located inside the drivers door for quick and easy fill-ups. To open the fuel filler door, the drivers door must be open. Place your finger under the filler door tab, pull to open, and fill up with regular Unleaded gasoline. Now you’re ready to drive!

Do I need to return the van with a full tank of gas?

Yes. Your Cabana should have a full tank when you pick it up. You pay for your own fuel as you travel and should return your Cabana with the same fuel level as your trip start. If your tank is not refilled, you will be charged a $30 admin fee and the cost to refuel back to a full tank (per gallon cost varies by location).


What type of fuel should I use?

Please fill your Cabana with regular unleaded gasoline.

Will I need to empty and refill tanks during my trip?

On a weekend trip, you will most likely not need to empty or refill water tanks. Our tanks last 3-5 days with regular use. A longer stay will require some maintenance, but everything you need for this process (from instructions with photos to labeled hoses) is included in your Cabana.

How do I refill the fresh water?

Detailed instructions on filling fresh water will be available in your van and in the Cabana app.

There is a fresh water hose provided, and you can use any fresh water source to fill your Cabana. Please note that water stored in the fresh water tanks is non-potable.

How do I empty the black water (toilet)?

Detailed instructions for emptying the black water for your specific van model will be available in your van and in the Cabana app.

The Cabana's black water tanks will last 3-5 days with normal use before requiring maintenance.  Depending on your van model, you will either remove the tank or connect a hose to empty the black water. Everything you need for the tank emptying process is provided.

There is no emptying fee associated if the van is returned with full grey/ black water tanks.

What is gray water and black water?

Gray water is domestic wastewater without fecal contamination. In the van, this waste includes the shower and sinks.

Black water is the waste from the toilet.

Both gray and black water should be emptied at the proper facilities (RV dump stations), not dumped on the ground.

What are the dimensions of the refrigerator?

The refrigerator is a 30 liter drawer fridge(dimensions roughly 13" by 18" by 5"), typically seen in yachts or watercrafts.

How many pillows are included?

The Cabana has two firm and two soft pillows, plus a decorative pillow.

What size mattress is in the van?

The Cabana has an 8" memory foam short queen mattress with a length of 74".

How many people fit in a Cabana?

The Cabana seats and sleeps two. It has two seats with seat belts (the driver's seat and one passenger), and a queen size bed. When parked, four people can fit in the van comfortably but cozy. Only two people are permitted when driving the vehicle.

What time is pick up and drop off?

Pick up time is 3PM, and drop off time is 11AM. You can add early pick up (7am) or late drop off (7pm) to your booking for $100 each, our support team can help add if these items were not included in your booking.

Can I park my car at Cabana’s pick up spot?

Parking in our guest area is $15 per night and can be selected as an add-on in the booking process. Parking is limited and subject to availability.

What happens if I arrive after my drop off time?

Standard drop off time is 11AM (7pm for late drop off add on). This allows our cleaning and maintenance staff time to prepare the van for the next departure. If the van is returned after the drop off time, there is a $50 late fee per hour. If the van is returned after 1PM, there is a $275 fee, because this prevents upcoming guests from picking up their van on time. If you anticipate a late arrival, please notify our customer support team so we can plan accordingly. Contact customer support through the Cabana app or at (206) 222-2621.

How do I lock and unlock the van?

To start your trip, unlock the van with the Cabana app. During your Cabana stay, use the traditional key to lock and unlock the van. To end your trip, lock the van in-app through the checkout process.

What is the check out process?

Before returning to your drop off location, fill the gas tank as you would a rental car.

Before ending your trip, look through the cabinets and drawers one last time to ensure you've gathered all of your belongings.

Once you're ready to end the trip, return the key to its position in the glove box. When the circular fob is inserted into the holder properly, the blue light on the key card holder will turn off. This is required for the check out process in-app to be completed.

Begin the check out process in the app by completing the damage report.

Do not lock the doors with the key or door. Instead, swipe in the app to lock the van. You're all set!

What is the check in process?

Prior to check in, make sure your profile is completed in the Cabana app.

Our contactless check in process is done through the Cabana app. At your check in time, standard is 3:00 PM, your van will become available. The license plate of your van will be visible on your app screen. Click "Check in" in the app to begin the process. Swipe in the app to unlock your van. Complete the damage report, photographing any instances of damage to your van. After reading the Cabana pre-trip tips, you're all set! Click "Start Trip" and you're ready to hit the road!

Is there parking available at the pick up location?

There are parking spots available at both our Seattle and Los Angeles pick up locations but we do only have a limited number of spots available. The daily rate is $15/ day on a first-come, first-serve basis. Parking is located where the vans are picked up. Please provide the license plate number to our customer support team prior to your reservation and park in the designated area (LA: replace where the Cabana is parked with your vehicle; Seattle: Park in the designated guest parking area).

Do guests have to pay for gas? Do I need to return with a full tank?

You pay for your own fuel as you travel and should return your Cabana with the same fuel level as your trip start. If your tank is not refilled, you will be charged a $30 admin fee and the cost to refuel back to a full tank (per gallon cost varies by location).

Can I park my car at Cabana’s pick up spot?

Parking in our guest area is $15 per night and can be selected as an add-on in the booking process. Parking is limited and subject to availability.

How do I lock and unlock the van?

To start your trip, unlock the van with the Cabana app. During your Cabana stay, use the traditional key to lock and unlock the van. To end your trip, lock the van in-app through the checkout process.

What is the check out process?

Before returning to your drop off location, fill the gas tank as you would a rental car.

Before ending your trip, look through the cabinets and drawers one last time to ensure you've gathered all of your belongings.

Once you're ready to end the trip, return the key to its position in the glove box. When the circular fob is inserted into the holder properly, the blue light on the key card holder will turn off. This is required for the check out process in-app to be completed.

Begin the check out process in the app by completing the damage report.

Do not lock the doors with the key or door. Instead, swipe in the app to lock the van. You're all set!

What is the check in process?

Prior to check in, make sure your profile is completed in the Cabana app.

Our contactless check in process is done through the Cabana app. At your check in time, standard is 3:00 PM, your van will become available. The license plate of your van will be visible on your app screen. Click "Check in" in the app to begin the process. Swipe in the app to unlock your van. Complete the damage report, photographing any instances of damage to your van. After reading the Cabana pre-trip tips, you're all set! Click "Start Trip" and you're ready to hit the road!

Is there parking available at the pick up location?

There are parking spots available at both our Seattle and Los Angeles pick up locations but we do only have a limited number of spots available. The daily rate is $15/ day on a first-come, first-serve basis. Parking is located where the vans are picked up. Please provide the license plate number to our customer support team prior to your reservation and park in the designated area (LA: replace where the Cabana is parked with your vehicle; Seattle: Park in the designated guest parking area).

What is Cabana's Cancellation Policy?

Cancellations made 21 days or more in advance of the start date of the rental period will receive a 100% refund. Cancellations made within 21 to 7 days of the start date will receive a 50% refund and a 50% credit towards a future reservation. Cancellations made within 7 days to the rental period will receive a 100% credit towards a future rental.

Is insurance provided?

Cabana's insurance policy denotes guest insurance as the primary source of coverage. Proof of insurance is needed to complete your profile. To purchase insurance through Cabana, please contact support.

Here are the available insurance options:

Basic $30/ day -  minimum liability, 100K property damage protection

Essential $42/ day - minimum liability, 150K property damage protection

Peace of Mind $52/ day - full coverage, $1M property damage protection

Please reach out to support if you need to purchase insurance.

Can I purchase a Cabana Gift Card?

Purchase a gift card here to give the gift of exploration.

How much is the security deposit?

A refundable security deposit of $500 is payable by you to Cabana at the time of booking and may be refunded, in part or in full, after the vehicle is returned and inspected by Cabana employees. See the rental agreement for more details.

What cities is Cabana in?

Cabana is currently in Seattle and Los Angeles.

What is Cabana?

Cabana offers a new experience for travelers: luxury comfort and the freedom of mobility. The company has designed and built a fleet of upscale custom-made mobile hotel rooms to give travelers the freedom to travel and sleep where they want and when they want. Cabana’s tech-enabled lodging combined with personalized trip planning provides flexible, convenient travel so that guests can focus on the journey, the people, and the moments that bring them closer to their happy place—and hopefully, serendipity.

How is Cabana different from other campervan rentals?

Cabana's fleet of mobile hotels has a consistent design, unlike a marketplace, so you know exactly what you're getting. Cabana Concierge, our trip planning service, provides personalized itineraries complete with campsite bookings, route planning, and activity recommendations. Our add-ons and special occasion packages make customizing your luxury stay even easier. And we don't charge for unlimited miles! 

How is Cabana different from an RV?

Cabana has the best of the RV amenities in a smaller, easier to drive vehicle. Cabana comes with a queen sized bed, a shower, a toilet, and more for your comfort. Plus, the Cabana has a backup camera and fits in a regular parking spot for your ease. Cabanas get 19 miles per gallon on the highway and do not need to be plugged into shore power to charge.

How do I empty the gray water tank?

Detailed instructions for emptying the gray water will be available in your van and in the Cabana app.

To empty gray water, find a gray water disposal area (located at most RV sites, truck stops, and many campgrounds). If you've added Cabana Concierge to your booking, your itinerary will include these stops. Attach the gray water hose (provided) underneath the left side of the vehicle, and place the other end in the disposal drain. Then, pull the lever next to the van's water drain.

There is no emptying fee associated if the van is returned with full grey/ black water tanks.

Plumbing and refilling water
How do I connect audio from my phone?

Your van will have either a USB or AUX connection just above the cup holders and below the stereo in the center console. If it's a USB connection, plug any USB cable in to connect your phone. If it's an AUX connection, we provide an AUX - to phone converter. If your van has bluetooth, you can connect to the vehicle in park and then play music wirelessly.

Recreational van operations
How do I use the TV?

The Cabana's TV is a smart TV. The remote can be found in the basket on the wall next to the headboard of the bed. You can sign in and out of your own streaming accounts, and the TV is connected through a wireless signal to the WiFi hotspot. You will need cellular service to stream.

Recreational van operations
How do I use the table?

The table is stored securely behind the driver's seat when not in use. Slide the table out from behind the seat and place the circular opening over the circular pole behind the passenger seat. Adjust accoding to your preference.

Recreational van operations
How do I rotate the passenger seat?

To rotate the passenger seat to face the Cabana cabin, make sure the seat back is straight up and the seat is fairly far forward. Pull the red latch that is below the front of the seat, and turn the seat counter clockwise (toward the driver's seat).

To return the seat to its original placement, turn the seat in the opposite direction (clockwise). Make sure it clicks into place before driving.

Recreational van operations
How do I operate the third seat?

There is a handle below the sink on the left side of the counter. Pull this handle to slide out the seat, then lift up the seat back. Tip: If you are packed on an incline, it may take a little strength to pull.

Recreational van operations
How long does the battery last in the Cabana? How do I recharge the battery?

The Cabana's battery can charge in 3 ways: through solar panels, by driving the vehicle, and by plugging into a shore power source.  Without sunlight or driving, the battery will last up to 18 hours. If you are driving daily, you should not need an external power source during your stay.

Power and electricity
Does the van have AC or a fan?

The Cabana has a ceiling fan above the bed which can push out warmer air to help keep the cabin cool but does not have a separate AC unit in the cabin.

Heating/cooling
Does the van have a heater?

Yes! Every Cabana has a cabin heater for maximum comfort on cold nights. Detailed instructions for how to use your van's heater are found in the van and within the Cabana app.

Heating/cooling
How do I use the hot water?

Detailed instructions for how to use your van's specific heater are found in the van and within the Cabana app. Once the hot water is on, allow 4-5 minutes for the water to heat before use.

Heating/cooling
Where is the fuel tank?

Your Cabana’s fuel door is conveniently located inside the drivers door for quick and easy fill-ups. To open the fuel filler door, the drivers door must be open. Place your finger under the filler door tab, pull to open, and fill up with regular Unleaded gasoline. Now you’re ready to drive!

Driving and refueling
Do I need to return the van with a full tank of gas?

Yes. Your Cabana should have a full tank when you pick it up. You pay for your own fuel as you travel and should return your Cabana with the same fuel level as your trip start. If your tank is not refilled, you will be charged a $30 admin fee and the cost to refuel back to a full tank (per gallon cost varies by location).


Driving and refueling
What type of fuel should I use?

Please fill your Cabana with regular unleaded gasoline.

Driving and refueling
How do I refill the fresh water?

Detailed instructions on filling fresh water will be available in your van and in the Cabana app.

There is a fresh water hose provided, and you can use any fresh water source to fill your Cabana. Please note that water stored in the fresh water tanks is non-potable.

Plumbing and refilling water
How do I empty the black water (toilet)?

Detailed instructions for emptying the black water for your specific van model will be available in your van and in the Cabana app.

The Cabana's black water tanks will last 3-5 days with normal use before requiring maintenance.  Depending on your van model, you will either remove the tank or connect a hose to empty the black water. Everything you need for the tank emptying process is provided.

There is no emptying fee associated if the van is returned with full grey/ black water tanks.

Plumbing and refilling water
What is gray water and black water?

Gray water is domestic wastewater without fecal contamination. In the van, this waste includes the shower and sinks.

Black water is the waste from the toilet.

Both gray and black water should be emptied at the proper facilities (RV dump stations), not dumped on the ground.

Plumbing and refilling water
What are the dimensions of the refrigerator?

The refrigerator is a 30 liter drawer fridge(dimensions roughly 13" by 18" by 5"), typically seen in yachts or watercrafts.

Dimensions & Capacity
How many pillows are included?

The Cabana has two firm and two soft pillows, plus a decorative pillow.

Dimensions & Capacity
What size mattress is in the van?

The Cabana has an 8" memory foam short queen mattress with a length of 74".

Dimensions & Capacity
How many people fit in a Cabana?

The Cabana seats and sleeps two. It has two seats with seat belts (the driver's seat and one passenger), and a queen size bed. When parked, four people can fit in the van comfortably but cozy. Only two people are permitted when driving the vehicle.

Dimensions & Capacity
Are tire chains provided during winter months?

All winter rentals come with tire chains, an ice scraper and a squeegee. These additions will be located in the back of the Cabana.

Amenities
How much does it cost to pick up earlier/ drop off later?

You can add early pick up (any time between 7am and 3pm) or late drop off (any time between 11am and 7pm) to your booking for $100 each, our support team can help add if these items were not included in your booking.

Add Ons
What is included in the kitchen?

All vans are equipped with kitchen, which includes the following: a two-burner stove, an outdoor sink, one pot, one pan, one spatula, one cooking spoon, 2 Porter cutlery sets, and 2 Porter bowls with lids.

Kitchen
Can I take a one way trip?

At this time, we are not offering one way trips. Please check back, as we will reconsider at a further date.

One way trips
Are pets allowed?

Yes! There is a $100 pet fee to cover the additional cleaning required after four-legged passengers travel. To further simplify your packing list and make travel even more comfortable for your furry friend, add the Dog Kit to your booking at checkout.

Add Ons
What does Cabana Concierge do?

Add Concierge to your Cabana booking for free, fill out the travel quiz, and our trip planners will curate an itinerary for you based on your trip style and goals. Whale watching or wine tasting? Walks along the beach or mountain top treks? We’ll plan your route, recommend activities, and even book your campsites, so all you have to do is drive.

Concierge
What can I cook with the kitchen?

Each Cabana is equipped with a kitchen, which contains a two burner stove, prep counter, and sink. Additionally, a pot, pan, and spatula are included as well. For recipe recommendations, visit our blog The Roam.

Kitchen
How do I hook up propane to the kitchen?

Visual instructions for connecting the propane will be available in your van and in the Cabana app.

Kitchen
How do I connect water to the kitchen sink?

Visual instructions for connecting the sink will be available in your van and in the Cabana app.

Kitchen
What kind of mugs are provided?

We have partnered with MiiR, a local Seattle company certified as climate neutral, to bring you thoughtfully designed cups for your stay while also furthering our commitment to providing sustainably sourced products throughout the room. These mugs are also available for purchase for $24.95.

Amenities
What shower amenities are in the van?

We use Beekman 1802 all natural shampoo, conditioner, and body wash. These amenities are lightly scented.

Amenities
What kind of toilet paper is in the van?

We use a bamboo toilet paper that is more sustainable than other TPs, and sourced from local Seattle startup, Cloud Paper.

Amenities
Can I make tea in the van?

Yes! With the low-wattage electric kettle, heat up water for tea, oatmeal, etc. without stepping outside.

Amenities
What kind of coffee and coffee maker are in the van?

Each rental comes with 4 Caffe Vita Steeped Single-Serve Coffee Bags. Every Steeped Coffee Bag is nitro-sealed for freshness within packaging that's made using compostable and renewable materials, making every cup guilt-free and eco-friendly.

Each Cabana is equipped with a low-wattage electric kettle that is stored under the sink. Plug it in, heat it up, and enjoy hot drinks on the road.

Amenities
Can I drive a Cabana with an international driver’s license?

Yes! As long as you are 25 or older and pass the motor vehicle report check, you can drive with an international license.

Driver profile
Who can drive a Cabana?

Anyone who is at least 25 years old, has a valid driver's license (international driver's licenses too!), and passes the motor vehicle report check required by insurance can drive a Cabana.

Driver profile
How do I add another driver?

Your second driver should download the Cabana app and create their own account, entering their driver information. Then, the original driver can reach out to customer support and provide the email address of the second driver.

Driver profile
How do I connect my profile to my booking?

If you create your account with the same email that you used to book your Cabana, your booking information will automatically populate in your profile. If you used a separate email address, reach out to customer support to connect your booking.

Driver profile
Why do I need the Cabana app?

The Cabana app is where you will upload your information to be approved as a driver. It is also used to start and end your trip and to unlock your Cabana.

App
What should I expect after booking my trip?

After completing your booking with Cabana, you will be required to download our mobile app (iOS/Android: Cabana Vans) for a contact-less check-in. Once the app is downloaded, please complete the registration process which includes uploading your driver's license, a selfie for verification, and a copy of your vehicle insurance/credit card. Depending on the state of your driver's license, you may be requested to provide authorization for the Motor Vehicle Report.

Booking
How do I book a Cabana?

Visit https://booking.cabana.life/ to book your Cabana. To drive, you will need to be at least 25 years old, have a valid driver's license, and pass a motor vehicle report check required by insurance.

Booking
How much does Cabana cost?

The cost of a Cabana varies by season and day, and daily rates are visible on the booking page. The listed cost includes unlimited mileage, the cleaning fee, and booking fees that you'll find added on other sites. We offer various add-ons at an additional cost to tailor the Cabana to your trip, such as a slideout kitchen or a pet fee. These add-ons are available in the booking process. For information about the insurance included, visit the safety and support section of the FAQ.

Booking
What do I do if I am in a collision or the van is damaged?

The first thing you should do is call 911 to report the accident and follow all local laws for wherever the accident has taken place. Then remove the accident reporting form from black bifold case in the glove compartment and complete the form. Leave the completed form in the glove compartment. After all medical and legal needs have been met, call the Cabana team at (206) 222-2621 if you need help with anything and to report the accident.

In-Trip Safety
What do I do if I run into an issue? What do I do in an emergency?

Please don't hesitate to reach out to our customer support team with any questions during your stay. Call or text us at (206) 222-2621 or email us at customer.service@cabana.life. If you are in an emergency, please call 911.

In-Trip Safety
What is Cabana's customer support contact information? What are the customer support hours?

Cabana's customer support team is available 6:30 am - 10:00 pm, 7 days a week. Feel free to call or text us at (206) 222-2621 or email us at customer.service@cabana.life

In-Trip Support
Where can I safely and legally park overnight?

You can stay overnight in any campsite or RV site that fits a 20' vehicle, and you can pull off the road and stay for free in areas such as national forests. The Cabana is a self-contained vehicle, which means you do not need campground amenities like toilets and showers.

For assistance planning your overnight locations, add Cabana Concierge to your booking.

In-Trip Safety
What is provided for privacy and security in the van? Is there a safe for valuables?

The security of guests is a top priority for the Cabana team. Small details like shades that snap closed over every window and an out-of-sight safe for personal belongings, paired with industry-standard car safety measures are part of every Cabana van.

In-Trip Safety
Does Cabana track my location and keep my location private?

Yes, Cabana is location aware of our vehicles to precisely locate Cabanas for booking and security purposes. We are GDPR compliant and take data privacy policy seriously.

In-Trip Safety
Where can I find vehicle documentation?

There is a copy of the vehicle registration and insurance in a black bifold case in the glove compartment. Your rental agreement is available in the app and on the website.

Insurance and Documentation